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Insights & Perspectives

Essays on where technology should lead, and where judgment still has to

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What's the Intelligence in Business Intelligence?

Why the most important variable in any data strategy has never been, and still isn't, the technology.

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You Can't Manage What You Can't See

The case for Technology Cartography™ as a framework for smarter IT investment — and why most organizations can't actually say what they spend on technology, or why.

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The Loyalty Program Is a Lie — And Grocery Stores Know It

When nearly everything in the store is on "member pricing," what exactly is the regular price — and who is it actually for?

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The Cloud Isn't New — We Just Forgot Its Heritage

A $1,400 mainframe bill from 1979 and today's cloud consumption pricing are the same idea wearing different clothes. Did we make progress, or did we just go full circle?

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Herding Cats: Why Less Process Means Better Decisions

The more we automate for speed, the more we quietly engineer the human decision element out of the room. Written five years ago — more true now than then.

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What Can We Learn From Star Trek?

The bridge of the Enterprise turns out to be a remarkably accurate model for any leadership team trying to hold things together under pressure.

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Leadership
AI & Judgment
Tech History

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